Our key objective is to seek excellence in every aspect of our work and practice. We aim to maintain honor and mutual respect with a professional approach in relations between clients, members of our company, and collaborators. By so doing we seek to achieve a service appropriate to the needs of our client and to society at large.
Project Quality Plan
QA arrangements for this project would involve a Project Quality Plan (PQP) established at the beginning of the project. The PQP includes detailed project information outlining the requirements of the brief, set project objectives, budget, preliminary project programmes and schedules, and the organization of resources. The PQP records any client changes with respect to this information. The PQP identifies information, as it is to be prepared at specific design stages, and records relevant internal checking and approval procedures. The PQP records the structure of the project filing system of paper hard copies, digital computer files, file archiving, and backup procedures. The PQP is regularly reviewed and revised as necessary to suit the changing demands of the project.
In addition to the PQP file HE Architects regularly reviews the procedures for setting out the processes of project work, the responsibilities for them, and the type and methods in which records are kept.
Quality Assurance Statement
HE Architect’s work is conducted according to the terms and conditions of RIBA Standard Forms of Appointment and in alignment with the RIBA Plan of Work modified to meet the specific requirements of a given client’s brief. At the completion of each Work Stage, a client presentation will be prepared which may be accompanied by a cost study (by others) appropriate to the stage. Client approval will be sought prior to proceeding to any subsequent stage. HE Architects encourages a team approach from the initial stages of any project including public consultation, as well as requests for environmentally sustainable design solutions.
Excellent design and project execution results from an excellent client-architect relationship and consistent, thorough, and open communication amongst the project team for the duration of a project. Clear lines of communication are established at the outset of the project as well as an overall project programme and project team meeting schedule. Meetings are generally minuted by HE Architects unless other parties are assuming this role and distributed to the client and relevant parties. All HE Architects' telephone conversations are noted and when necessary, distributed. All correspondence with consultants and statutory and other bodies is copied to the client. HE Architects maintains open communication within the project team, briefing individuals for tasks and clarifying the methods to be used as appropriate to the work at hand.
HE Architects is a small-sized practice of below 10 architectural staff and one office administrator, dedicated to excellence in all aspects of the practice’s work. For our architectural design project, Hon Wong as project design leader will be supported by the technical and administrative services of a dedicated project architect who will provide a single point client contact. Other support will be added to the team to ensure sufficient resource maintenance to keep our client up to date on the project's progress.
Realistic planning of design stages, allowing adequate periods for cost analysis, consultant input, and client approval is essential to achieving project program targets. All potential obstacles to project progress must be identified at the earliest stages, such as statutory consents or in the case of existing buildings, special consideration to be made for building structure, mechanical services, and accessibility. This, combined with a clear team commitment to communication and adherence to deadlines, will minimize programme slippage. In previous projects, HE Architects has consistently produced design and production information within extremely tight time frames and well within client needs.
As outlined in the PQP a full paper filing system is maintained throughout the project in addition to all digitally saved files to ensure a clear audit trail relating to all decisions and correspondence. All digitally saved files and project work are regularly backed up and where necessary off-site storage arrangements are made. Standard systems of drawing revisions and drawing issue records are also maintained in full.
HE Architects regularly conducts formal internal reviews of project work carried out by members of staff. These reviews are used to monitor project performance against the requirements of the PQP, and that overall HE Architects project standards are maintained. It is at this time that technical aspects of the design including health and safety are checked and verified. HE Architects internal reviews are minuted and filed with project data to ensure continuity.